Paintsville/Johnson County Communications Center operates 24 hours a day seven days a week and is responsible for answering all 911 and non-emergency calls for the citizens of Paintsville and Johnson County. The citizens of Johnson County are provided quick access to emergency services by the team of 9 personnel. Even though the dispatch has multiple functions, there are two primary job functions within the Communications Center.

1.Receiving incoming calls. When a telephone call is received by the Center either via 911 or on a non-emergency line, the telecommunicator collects the information from the caller. The information is than prioritized for dispatching.

2.The Center is equipped with the latest technology in order to maintain the commitment to quality service through the 911 Enhanced System.